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IVR systems Effectively

Interactive Voice Response (IVR) is a system that provides callers with the ability to automatically interact with a phone system while obtaining information or performing transactions. Caller presented with recorded prompts and menus then an IVR system accepts input from the caller using phone keypad input or interprets spoken responses using voice recognition software.  In telephony IVR is a phone technology that allows a computer to detect voice and touch tones using a normal phone call and respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed.
IVR systems can be used to control almost any speech recognition function where the interface can be broken down into a series of simple menu choices and once constructed; IVR software systems generally scale well to handle large call volumes. Recently, it has become more common in industries that entered the telecom industry to refer to a voice biometrics just like an IVR.
IVR systems can be used to service high call volumes, reduce cost and improve the customer experience and used at most people and company such as telephone banking, televoting, and credit card transactions. For many large companies, using IVR services would be useful to extend the business hours of operation.